The Hidden costs

We recently took on a new client with a large Windows 7 deployment. They want to save money by refurbishing the last series laptop. Thing is, there were 4 models in that round of units. So we are looking at supporting 5 models of laptop and 2 models of desktop.

I crunched the numbers and found the hidden cost of saving money. 18 help desk staff covering 24×7. 12 desktop techs doing 8×5 support, with 6 more for weekends and holidays. Tier-2 and 3 staff adds 9 others. Plus lab and management staff. All and all one month of the wages for these people will pay to replace these laptops to the new standard. That is before we get into the extra costs hardware and support costs that refurbished system have.

So what is the alternatives? Let’s start with full system replacements on lease. No more capital expenses for hardware. Simple monthly expenses; just like the rent on your office space. Add an Open Value Subscription. 50% less than retail and Software Assurance with all it’s added benefits. No more capital expenses for software and hardware, plus it saves you BIG bucks? We call that a win / win around here.

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